Your Travel Tickets.Com is pleased to provide our customers (“the user of any of our services or purchasing of any product sold through our retail, business or online agencies”) the following outline of our website’s terms and conditions of usage.
This Agreement is between the user and Your Travel Tickets.Com. This is non-transferable and cannot be reassigned to anyone else by the individual user nor can this be resold or reassigned for any legal action.
This website (Your Travel Tickets.Com) is offered to you, the customer (“the user”), conditioned on acceptance by the customer (“the user”) without modification of the terms, conditions, notices and other items contained herein.
The customer (“the user”) accessing and using this website, constitutes your agreement to all such notices (“the Agreement”).
Your Travel Tickets.Com and/or its related companies makes no representations or warranties as to the content's completeness or accuracy and Your Travel Tickets.Com makes no representations about the content's suitability for any purposes.
In no event is Your Travel Ticket.Com and/or its related companies liable for any damages, and related issues etc., arising out of, or in any way connected with the use of this website for the purposes of searching, making and purchasing any travel service.
The customer understands, accepts and agrees that Your Travel Tickets.Com and any employee of Your Travel Tickets.Com are acting only as an agent of any specific travel supplier(s) shown on this website and cannot be held liable for any travel supplier bankruptcy, or failure to perform travel services as described in this website and/or as related to the travel supplier’s respective promotional or product brochure nor make any commitment of service for such or on behalf of any travel supplier at any time, whatsoever in regards to any request made by the customer.
The customer understands, accepts and agrees that Your Travel Tickets.Com and each and every travel supplier that is represented have their own terms and conditions which may or may not affect the customer and that these individual supplier terms and conditions are listed within their respective brochure and are made available upon request from the customer. The customer is highly recommended to obtain a current copy of the respective travel supplier brochure and fully review the travel product to be purchased and the terms and conditions of the respective travel supplier listed in their brochure. The customer should and is highly recommended to visit the specific tour company’s online site or obtain an actual brochure of the tour company they (the customer) has chosen to book to ensure they are aware of specific facilities, restaurants, services, etc, and of the terms and conditions of the booking for their specific tour operator.
The customer understands, accepts and agrees that Your Travel Tickets.Com has advised the client that individual travel suppliers may change or it may be different from the representations regarding airline transportation, airline arrival/departure times, airline seating, tour and cruise ship accommodations, food and beverage, events, facilities and entertainment, scheduled tours or ports of call, and other related services or products are subject to change or cancellation and no compensation to the client will be made for these by Your Travel Tickets.Com nor can the client hold Your Travel Tickets.Com liable for such. The client may not receive any compensation from any travel supplier who makes such changes or provides alternative service or product to what was originally reserved, and paid for by the customer on this website. The customer is aware that certain additional charges may apply with or to their booking including but not limited to seat selection, onboard food and beverage purchases, checked airline baggage, local entrance /departure fees etc., which may not be collected in advance by your specific tour supplier and will require customer payment at destination. Please contact us for further information. These additional charges are collected by the individual travel supplier and not included in your price as provided by Your Travel Tickets.Com
The customer understands, accepts and agrees that the customer (the user of this website and any individuals travelling with the user of this website on any particular travel service) is responsible for ensuring they have proper proof of identification; a valid Canadian or USA Government Issued Passport, which must be valid for at least six (6) months after your scheduled return date and any VISA Requirement(s) and Health Vaccination(s) and such for applicable destinations.
Your Travel Tickets.Com cannot be held liable and will not provide compensation in any form should the customer fail to have proper identification and compliance with the local entry/exit requirements of a specific country.
The customer understands, accepts and agrees that the customer (the user of this website and any individuals travelling with the user of this website on any particular travel service) meets the minimum airline check in time or risk being declined for boarding with no compensation. We highly recommend that all customers reconfirm all airline arrival and departure times directly with the specific airline.
Your Travel Tickets.Com and/or its related companies acts only as an agent for airlines, hotel companies, car rental companies, bus companies, railroads, tour operators, cruise lines, insurance companies and other related suppliers whose product or service provides transportation or accommodation and may appear in this website and as such these suppliers are independent and do not act for or on behalf of Your Travel Tickets.Com and/or its related companies and are not servants of Your Travel Tickets.Com and/or its related companies with whom we do not have a business relationship as joint venture, partnership or any other relationship.
Your Travel Tickets.Com and/or its related companies have advised the customer (the user of this website) and such customer has agreed that Your Travel Tickets. Com and/or its related companies shall not be or become liable for any loss, costs, expense, injury, accident or damage to person or property resulting directly or indirectly from (i) the acts or omissions of any travel supplier represented in this website including but not limited to delays, cancellation of services, cessation of operations, breakdown in machinery, bankruptcy, changes in fares, itineraries, services and/or products and (ii) acts of God, dangerous incidents at sea, fire, acts of government or other authorities, wars, acts of terrorism, civil unrest, strikes, riots, thefts, pilferage, epidemics, quarantines, other disease, climate aberrations, and/or (iii) any other cause beyond Your Travel Tickets.Com and/or its related companies individual control and responsibility of such.
Your Travel Tickets.Com and/or its related companies have advised the customer (the user of this website) and the customer has agreed that only individual travel suppliers whose head office is in the Province of Ontario and registered with the appropriate travel regulators in the Province of Ontario and Government of Canada may be covered under the Travel Industry Council of Ontario Re Assurance Policy in the event of a specific travel supplier stopping or ceasing operations and/or defaulting into bankruptcy.
Your Travel Tickets.Com and/or its related companies have advised the customer (the user of this website) and the customer has agreed that no guarantee exists of partial or full repayment of any individual travel supplier for money or funds paid to the travel supplier by the customer if such travel supplier ceases operations or defaults into bankruptcy regardless of the head office location of the travel supplier.
Your Travel Tickets.Com and/or its related companies have advised the customer (the user of this website) and the customer has agreed that it cannot hold or make liable for any reason or for any amount Your Travel Tickets.Com and/or its related companies for any travel supplier who stops operation and/or goes bankrupt and Your Travel Tickets.Com will not provide any compensation back to the customer whatsoever for such occurrence.
The customer understands, accepts and agrees that the customer (the user of this website and any individuals travelling with the user of this website on any particular travel service) has been strongly advised to purchase Customer Travel Insurance including but not limited to the following insurances - Individual Medical Insurance and Cancellation/Interruption Insurance.
A customer who has purchased Customer Travel Insurance under this website will receive an email confirmation from us and the customer’s individual credit card will show a charge (amount is based on the type of insurance purchased) from Manulife Travel Insurance appearing on this website which is the customer’s confirmation of insurance coverage. If you have purchased travel insurance and fail to receive an email confirmation and a charge on your credit card from Manulife Travel Insurance then you must immediately contact our Customer Care Centre by email at customercare@yourtraveltickets.com because the purchase of travel insurance has not been processed and you are not covered by Manulife Travel Insurance.
A customer who does not wish to purchase Customer Travel Insurance must decline insurance coverage on Step 5 of the Reservation Process on this website referred as “Complete Purchase.” This action automatically releases Your Travel Tickets.Com from any liability or damages that may result from your decision to not purchase Customer Travel Insurance.
Customers are advised that certain countries require proof of insurance coverage (normally Medical Travel Insurance) upon arrival into the country to enter the country. Customers who do not have out of country medical coverage are strongly recommended to purchase insurance coverage prior to attempting to enter these countries. You may be denied entry into certain countries without proof of medical insurance or you may be required to purchase medical insurance upon arrival. If you are unsure of the requirements for your destination please contact us for further information to avoid any unnecessary problems upon your arrival.
You “the user” warrant that you are at least 18 (eighteen) years of age and have the legal authority to enter into this agreement and to use this website in accordance with all the terms and conditions herein.
You “the user” warrant that you meet the minimum requirements for booking and for purchasing air, car, hotel, travel product and/or specific vacation packages. You “the user” warrant that you are the owner of the credit card to be used on this site and agree to be financially, legally, and exclusively responsible for all obligations if you use this website.
You “the user” warrant that all information supplied by you is complete and accurate and that you have the legal authority to enter into this agreement on behalf of any individuals you are making a reservation and/or purchase for including but not limited to minors under your care.
Customers are advised that many travel suppliers require a minimum age to reserve and utilize their airline, hotel, car rental or cruise ship. Customers must meet these minimum age requirements and have the ability to provide a major credit card upon check in to any hotel or cruise ship as required by specific travel suppliers.
Customers are advised that during certain periods of the calendar year, these minimum age requirements can be changed by specific travel suppliers ie Christmas/New Years Period, Spring Break Period, March Break Period and other times.
The customer is aware that all passenger names submitted at the time of reservation must each be the legal passenger name as it appears on a valid Canadian or USA Government Issued Passport.
All travelers must have a valid Canadian or USA Government Issued Passport including infants and children under sixteen (16) years of age.
Customers who may be getting married prior to travel and/or will be married during their travel please use your legal name prior to marriage ie your maiden (single) name.
The customer, upon receipt of any email transmission, general information and/or passenger ticket information from Your Travel Tickets.Com and/or any travel supplier that appears on this website and is selected by the customer accepts responsibility to check the passenger ticket information for any errors or missing information in regards to any of the following but not limited to correct legal spelling and complete spelling of all legal names of travelling customers and ensure that the ticketing information package has all applicable ticket documentation including airline tickets, hotel vouchers, cruise vouchers, transfer vouchers and other optional travel or cruise optional tours.
If this information is incorrect you must contact Your Travel Tickets.Com immediately upon receipt of the customer ticket information/receipts/tickets.
The customer and all travelling passengers including infants and children under sixteen (16) years of age must have a valid Canadian or USA Government Issued Passport.
You must travel with a valid Canadian Government Issued Passport at all times to ensure entry/exit from any foreign country including the USA. All travelers regardless of age must have a proper valid Canadian Government Issued Passport including infants and children.
Your valid Canadian Government Issued Passport must be valid for at least six (6) months after your scheduled return date or you may be declined boarding of any airline, coach tour bus or cruise ship.
We recommend that you check directly with the country you are visiting to obtain proper entry/exit information for that specific country.
It is up to the individual to ensure proper entry or exit identification is obtained prior to your departure dates. Your failure to have proper identification ie Valid Canadian Government Issued Passport including any VISA requirements, Health Vaccination(s) and such for applicable destinations may result in you and your travelers being refused entry.
The customer and all traveling passengers must be aware of and have secured valid photo identification, visa requirements, health requirements and other requirements you need to be aware of for your specific trip. If you are unsure, please contact our Customer Care Centre via email - customercare@yourtraveltickets.com.
The email confirmation and travel documents have important information and you must read them fully including but not limited to items such as required airport or cruise ship check in times ie. three (3) hours prior for any charter airline flight including all vacation and/or cruise ship packages listed on this web site.
Failure to adhere to these requirements will result in possible denial of boarding of the aircraft or cruise ship without compensation from the travel supplier and/or Your Travel Tickets.Com.
You “the user” warrant that you understand the travel purchase you are about to make and understand the cancellation notice and conditions of cancellation.
The customer fully understands and accepts that unless otherwise stated the travel products on this website are one hundred (100) percent non-refundable and non-changeable and any cancellation would result in one hundred (100) percent loss of any payment made prior to the cancellation of the travel product purchased on this website.
Your Travel Tickets.Com automatically charges for the following:
$50.00 per person
This includes but not limited to omission or incorrect spelling of first name or middle name or last name not matching the traveler’s valid identification ie your valid Canadian or USA Government Issued Passport.
$50.00 per person
This includes but not limited to incorrect date, month or year of age, sex, or Mr, Mrs, Ms.etc as listed on the traveller’s valid Canadian or USA Government Issued Passport.
$150.00 per person
This includes cancellation of your all inclusive holiday, or other vacation package.
Customers will be charged back any Cash Back Bonus Promotion received by them on any cancellation of any reservation.
As an example, if you receive a $50.00 Cash Back Bonus Promotion and need to cancel your reservation we will charge your credit card for the amount of the Cash Back Bonus Promotion in this case $50.00, $100.00 or $150.00 as applicable.
Customers using this website agree to make payment of any Cash Back Bonus Promotion by providing an applicable credit card to our customer service agents upon communicating a request for a trip cancellation. Should a customer fail to provide this and/or agree to the reimbursing payment made for Cash Back Bonus Promotion a cancellation request will not be processed by us.
All fees above are plus applicable local and provincial taxes.
You “the user” warrant that you authorize Your Travel Tickets.Com to charge to your credit card additional charges or service fees that may be warranted including service fees for airline tickets where applicable and additional charges for delivery of tickets requested.
These charges will appear as separate charges and may appear under one of the following names: Individual Airline, Individual Travel Supplier, World Wide Travel One or IATA Ticketing Processing Fee depending on your credit card.
The customer and all travelling passengers must have valid Canadian or USA Government Issued Passports for travel on all cruise lines listed on this web site. Failure to have a valid Government Issued Passport will result in refusal of boarding by the cruise lines and no compensation will be forwarded to the customer.
Your valid Canadian Government Issued Passport must be valid for at least six (6) months after your scheduled return date.>/p>
The customer is required to preregister for their specific individual cruise line online (world wide web) prior to their departure on any specific cruise. The customer must register him/herself and all passengers prior to sailing date to avoid refusal of boarding by the cruise lines and no compensation will be forwarded to the customer. For further information or assistance please contact us by email – customercare@yourtraveltickets.com at least 14 days prior to your cruise departure.
Your Travel Tickets.Com strongly recommends the purchase of the Cruise Air Option for all cruise line bookings to avoid or reduce the risk of problems for the customer should the airline be delayed, cancelled or any other issue that causes a delay in the transportation of the customer by the airline in reaching the cruise.
The customer who purchases the Cruise Air Option accepts that the cruise line reserves the right to choose the airline carrier, routing, flight times and airport from selected cities and does not guarantee direct flights. The Cruise Air Option, if selected, may require the customer to fly out the day before the date of the cruise departure and may require the customer to fly out the day after the date of the cruise arrival back to departure port at the sole discretion of the cruise line excluding one way cruise. The customer may not receive the option to cancel his/her cruise should the cruise line require a day before or day after airline transportation.
The customer who purchases the Cruise Air Option accepts that he/she will receive actual airline carrier, flight times and dates of departure/arrival no less than 7 days prior to the scheduled departure of their cruise.
Your Travel Tickets.Com reminds the customer that if you select airline transportation other than the Cruise Air Option (as shown above) you are at risk should the airline transportation be delayed, cancelled or any other issue. Your Travel Tickets.Com will not provide any compensation for missed cruise days or cruises.
Your transfers from/to the airport are not included by the cruise line and you are responsible for getting to/from the port ie ship.
If you do not select the Cruise Air Option we strongly encourage you to arrive a day before your scheduled cruise departure date to avoid any problems with cancelled or delayed airline transportation that would cause you to miss your cruise.
Your Travel Tickets.Com reminds the customer that all cruise lines adhere to the scheduled departure and arrival dates and departure and arrival times on your travel documentation and that we strongly recommend that you provide ample time to reach the cruise ship at all times including island visits to avoid being left on shore if the cruise ship has already departed from the dock.
The customer will not be compensated for any part of the cruise and will be responsible for getting themselves to the next port of call or meeting the ship at the home port of the cruise ship should you miss the cruise ship at your own expense.
You “the user” warrant that you have taken the appropriate action and/or have obtained the answers to any customer questions before purchasing your specific travel product on this website and have or will obtain the answers to any questions relating to your travel product purchase on this web site through Your Travel Tickets.Com and/or the specific travel supplier you have purchased or other source of information available to you.
Your Travel Tickets.Com makes no representation to the accuracy of the information provided to you through this website.
Your Travel Tickets.Com provides you with complete control of your travel plan needs including controlling the use of the information you provide to Your Travel Tickets.Com and its related affiliates.
This section describes the guidelines that we use to protect the information we collect about you during your visit to our website.
When you use our website to reserve and/or purchase your travel services we only ask for essential information and then provide the same information as required by various third party travel suppliers which include but are not limited to airlines, charter companies, car rental companies, hotel, tour suppliers and insurance companies through this website including our related companies where required and if applicable to enable us to fulfill your travel reservation and purchase.
Individual customer information ie. your name, address, telephone number(s) will never be offered for sale to any third party.
As a user of this site, you have read and agreed to our Security Commitment procedures as described in this website.
Your Travel Tickets.Com contains links to other websites and the privacy practices of other websites may differ from ours.
This website (Your Travel Tickets.Com) is for the use of user’s personal, noncommercial use. Users cannot and may not modify, copy, distribute, transmit, perform, reproduce, publish, license, create, derivative works from, transfer or sell any information, software, products or services obtained from this website.
All contents of this Website are: 2003-2016 Your Travel Tickets.Com and/or its suppliers. All rights reserved. Please note that product and company names mentioned herein may be trademarks of their respective owners.
The information, software, products and services published on this website may include inaccuracies or typographical errors. Changes are periodically added to the information herein.
Your Travel Tickets.Com and/or respective suppliers may make improvements and/or changes to this website at any time.
Your Travel Tickets.Com, its related companies and/or its suppliers make no representations about the suitability of the information, software, products and services contained in this website for any purpose. All such information, software, products and services are provided “as is without warranty of any kind.” Your Travel Tickets.Com, its related companies and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services including all implied warranty and conditions of merchantability, fitness for a particular purpose, title and no infringement. In no event shall Your Travel Tickets.Com, its related companies and/or its respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this website or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if Your Travel Tickets.Com, its related companies and/or its respective suppliers have been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
As a condition of the use of this website (“Your Travel Tickets.Com”), the user warrants to us (“Your Travel Tickets.Com and/or its related companies”) that the user will not use the website for any purpose that is unlawful or prohibited by terms, conditions, and notices.
Your Travel Tickets.Com website may contain hyperlinks to websites operated by third parties other than Your Travel Tickets.Com. Such hyperlinks are provided for the user’s references only. Your Travel Tickets.Com does not control such websites and is not responsible for their content. Your Travel Tickets.Com’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Any software that is made available to download from this website (“Your Travel Tickets.Com”), the is the copyright work of Your Travel Tickets.Com, its related companies and/or its suppliers. Use of this software is governed by the terms of end user license agreement, if any, which accompanies or is included with the software (“license agreement”). End users shall not install or use any software that is accompanied by or includes license agreement, unless the end user first agrees to the license agreement terms.
For any software not accompanied by a license agreement, the following shall constitute the license agreement: Your Travel Tickets.Com, its related companies and/or its suppliers hereby grant to the user a personal, non transferable license to the use of the software for viewing and otherwise using this website in accordance with the terms and conditions and for no other purpose.
Please note that all software, including without limitation all HTML codes, and Active X controls contained in this website, is owned by Your Travel Tickets.Com, its related companies and/or its respective suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
Without limiting the foregoing copying, or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all only according to the terms of the license agreement.
You acknowledge that the software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of Canada. You agree not to export or re export the software, directly or indirectly, to any countries that are subject to Canadian export restrictions.
Your Travel Tickets.Com reserves the right to change the terms, conditions and notices under which this website is offered. This right shall not affect the existing terms and conditions accepted by you upon making a legitimate reservation or purchase using this website.
This agreement shall be deemed to include all other notices, policies, disclaimers, and other terms contained in this website, provided however, that in the event of a conflict between such other terms and the terms of this agreement, the terms of this agreement shall control.
To the maximum extent permitted by law, this agreement is governed by the laws of the Province Of Ontario, Canada. The parties consent the exclusive jurisdiction of the province and federal courts of the Regional Municipality of Niagara – St Catharines, Ontario Canada for all disputes arising out of or relating to the use of this website. Both parties hereby consent to the jurisdiction of the Ontario courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, of this paragraph.
You agree that no joint venture, partnership, employment or agency relationship exists between the user and Your Travel Tickets.Com, and/or its related companies as result of this agreement or use of this website.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitation set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
This agreement constitutes the entire agreement between the user and Your Travel Tickets.Com and/or its related companies with respect to this website and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Your Travel Tickets.Com and/or its related companies with respect to this website. A printed version of this agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Any rights not expressly granted herein are reserved.
As a condition of use of this website, the user agrees to indemnify Your Travel Tickets.Com and/or its related companies and/or its suppliers from and against any and all liabilities, expenses including attorney’s fees and damages arising out of claims resulting from user’s use of this website, including without limitation to any claims alleging facts that if true would constitute a breach by user of these terms and conditions.
If this website is used to make a reservation and purchase, you acknowledge and agree as the user of this website to ensure you read and understand the travel supplier rules, regulations, terms and disclaimers regarding any reservation and/or purchase of a product on this website.
If you do not agree to the terms and conditions listed within this website you will not be allowed to complete a reservation or purchase.
The customer of this website in using it, making reservations for travel and making payment for travel accepts and agrees to all terms and conditions of the purchase of this specific travel, the agency terms and conditions and the individual travel suppliers’ terms and conditions.
The customer accepts that he or she (the customer whose email appears on any booking done through this website ) is the only recipient of these terms and conditions and accepts and is legally able to accept these terms and conditions on behalf of all and any other individuals listed on any reservation made through this site.
The customer agrees to inform all other individuals that are listed on this reservation of the terms and conditions that the customer has accepted on their behalf.
Your Travel Tickets.Com website prices are in Canadian Dollars unless otherwise noted on the screen.
Your Travel Tickets.Com website prices are in United States Dollars unless otherwise noted on the screen.
Please note that all products may be subject to Federal/Provincial H.S.T. as required by Canadian or Province of Ontario law and may not be shown in the price. The user of this site authorizes us to charge this tax where applicable.
You “the user” warrant that should you and/or your travelling companions or all other individuals that are listed on this reservation access our 24/7 Emergency Travel Services and Customer Care Services pre travel, during or post travel with us that you agree to pay an additional service fee of $50.00 per call plus H.S.T. (where applicable). You may be charged or billed for this service.
This charge may appear up to 60 days after your call to our 24/7 Emergency Travel Services and Customer Care Centre.
Your Travel Tickets.Com strongly recommends that you use our 24/7 Emergency Travel Services and Customer Care Centre only in cases of unexpected emergencies while travelling and not to check on flight departures/arrivals, confirmation of flights, weather or related general information.
You are provided with Travel Supplier Contact Numbers for General Information calls on your travel ticket documents and these numbers should be used for this purpose ie. to check on flight departures/arrivals, confirmation of flights, weather or related general information.
No additional promotional discounts or other coupons can be used when using this website.
If you have any questions regarding the Reservation Usage Agreement Notice, including our Terms and Conditions which apply to purchases made on this website, we encourage you to contact us prior to your purchase. If you would like more information on how this usage agreement notice and related terms and conditions affect your purchase please email us at customercare@yourtraveltickets.com
