Have Questions About Your Trip?

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Your Electronic Travel Documents

They will be sent to your email directly about 15 days prior to your scheduled departure. Please ensure you check your travel documents to ensure your name matches your Canadian Government Passport and let us know immediately if you see a discrepancy. Make sure you print them out and bring them with you to the airport or hotel.

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Don’t Forget To Bring It

Please ensure you bring your Canadian Government Passport with you to the airport. Make sure your passport name matches exactly to your airline or travel documents or you will not be able to go. And remember, make sure your Canadian Government Passport is valid for a minimum of six months beyond date of return. Each traveller is responsible for any Tourist VISA requirements and non Canadian Citizens may have additional entry/exit requirements, please check with your embassy.

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Travel Insurance

Please ensure you have purchased Cancellation Insurance in case you have to cancel, as all purchases are 100% non refundable and 100% non changeable. Make sure you have Medical Insurance in case you require medical services while outside of Canada. Provincial insurance plans do not cover you while outside of Canada. Please click on our Manulife World Travel Insurance for a quote from Canada's largest insurance company. The link is on bottom of our home page

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Price Drop

Airline and tour companies are constantly changing their prices and we have no control over these situations. We cannot guarantee your price will not change after you book, as airlines and tour companies don’t provide advance warning of promotional sales or price changes. Therefore we are unable to guarantee your price will not drop and we are unable to compensate you if your price drops after your booking.

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Baggage Allowance

Your Electronic Travel Documents will have the exact baggage allowance for both cabin carry on and checked baggage you are allowed.

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Don’t Be Late

Please ensure you check in 3 hours prior to your scheduled departure time or you may be denied boarding without any compensation due to you.

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Arrival and Departure Tax

Please ensure you have some extra cash on hand as some countries have Arrival and Departure Tax that has to be paid locally and are not covered by your tour operator’s charge for your holiday package.

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Airport Parking

Please click on our Airport Park and Fly Coupon link under Info Centre and get even more savings.

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Check Your Flight

Please check your flight time between 12 to 24 hours prior to heading to the airport to ensure your flight times have not changed. Check your airline web page for up to date information on flight time changes.

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Incorrect Name On Tickets

Did you book the wrong name on your tickets? This needs to be fixed right away and prior to your departure at the airport. Please give us a call and we will let you know the cost of changing your ticket. A minimum charge of $50.00 per name change plus applicable taxes will apply in addition to any costs charged by the tour operator.